Terms & Conditions

By creating an account, activating a license key, downloading or using the desktop application, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

You must be at least 18 years old and legally able to enter into a binding contract. If you use the Service on behalf of a business, firm, or other organization (your "Organization"), you represent that you are authorized to bind that Organization to these Terms, and "you" refers to both you and that Organization. You are responsible for every user you invite to your Organization and for their compliance with these Terms.

R35 is a software platform for real-estate wholesalers, delivered as a desktop application for macOS and Windows together with a web-based console and this website. Depending on your plan and settings, the Service can:

• source and organize leads from public records, county data sources, and third-party integrations you connect, and de-duplicate them against your existing records;
• use configurable AI agents ("AI teammates") to research properties and owners, draft and, where you enable it, send outreach by SMS, email, and voice call;
• score and qualify leads against your buy box, and assist with negotiation;
• generate, manage, and route documents for electronic signature, and coordinate deal, title, and escrow steps; and
• market properties to buyers, including on social accounts your Organization owns and connects.

R35 is a tool that you direct. We are not a real-estate broker, agent, law firm, title company, lender, or financial, tax, or legal advisor, and nothing in the Service is legal, financial, or investment advice. Features vary by plan and may be added, changed, or removed as the product evolves.

The desktop application is licensed, not sold. Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the application for your Organization's internal business use.

Each license key is issued to your Organization and binds an installation of the app to a specific machine ("per-install binding"). A key activates the app on the device where it is entered; moving to a new machine may require re-activation or an additional seat. You are responsible for keeping license keys, passwords, and any two-factor credentials secure, and for all activity that occurs under your account or keys. Invited members may receive a license key together with a temporary password and be required to set their own password on first sign-in.

You may not share, sublicense, rent, resell, or transfer license keys or access to anyone outside your Organization, and you may not use keys to exceed the number of seats or installations covered by your plan. Notify us promptly at privacy@r35.to if you believe a key or account has been compromised.

The Service is offered on subscription tiers — currently Foundation and Premium — billed per Organization on a recurring basis. The price, billing period, included seats, and included volumes are those shown at checkout or in your order at the time you subscribe, and control over any figures elsewhere. Fees are exclusive of taxes, which you are responsible for where applicable.

Prepaid AI credits

Actions performed by AI teammates — for example drafting and sending outreach, research, negotiation, transcription, and generating documents — consume prepaid AI credits. You purchase credit top-ups in advance, and we debit credits based on the model-provider-reported cost of each AI action plus any applicable platform margin. Credits are a prepayment for Service usage, are consumed as you use AI features, are non-refundable except where required by law, and may expire as described at the time of purchase.

Additional agent seats

Beyond the seats included in your plan, additional agent seats are available at $99.99 per seat per month. Each additional seat is a committed, non-refundable, and permanent add-on: once added, a seat is billed every cycle for the life of the subscription and cannot be reduced, downgraded, or refunded, in whole or in part, including for partial months or unused time. Please add additional seats only when you intend to keep them. Per-seat charges, credit top-ups, and subscription fees are cumulative.

Payments are handled by third-party processors (for example, Stripe and/or Square). By providing a payment method, you authorize us and our processors to charge that method for all fees you incur, including recurring subscription fees, committed per-seat charges, and any credit top-ups you initiate or have set to recur. We may change prices on a going-forward basis with notice as described in Section 16.

Auto-renewal. Your subscription automatically renews at the end of each billing period at the then-current price using your payment method on file, until you cancel. Committed per-seat add-ons renew with your subscription.

Cancellation. You may cancel at any time from your account or by contacting us. Cancellation stops the next renewal and takes effect at the end of your current paid period; you keep access until then. Cancelling does not remove committed per-seat charges for the periods in which they applied.

Refunds. Except where a non-waivable law requires otherwise, all fees are non-refundable and are not prorated on cancellation, downgrade, or non-use. In particular, committed additional-seat charges and AI credits that have been consumed are non-refundable. Where a refund is legally required or granted by us at our discretion, it will be issued to the original payment method.

When you use the Service, you agree that you will not, and will not permit anyone to:

• violate any law, regulation, or third party's rights, or use the Service to harass, threaten, deceive, defraud, or harm anyone;
• send outreach to any person you do not have a lawful basis and right to contact, or after they have opted out;
• upload, generate, or transmit content that is unlawful, defamatory, discriminatory, or that infringes intellectual-property, privacy, or publicity rights;
• attempt to gain unauthorized access to, disrupt, overload, probe, or reverse-engineer the Service, or circumvent seat, license, usage, or security limits;
• use the Service to build a competing product, or scrape or misappropriate its data or models;
• bypass, disable, or defeat any technical protection, bot wall, or human-verification measure on any third-party site or source; or
• misrepresent your identity or authority, or impersonate any person or organization in your outreach.

We may investigate suspected violations and take action, including removing content and suspending or terminating access, as described in Section 15.

The Service includes compliance tooling — for example consent tracking, Do-Not-Call scrubbing, quiet-hours enforcement, opt-out handling, and configurable rules. These are aids that you control and configure. You, not R35, are solely responsible for the legality of your own outreach and business. This includes, without limitation, your compliance with:

• the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, and analogous federal and state calling, texting, and autodialer/robocall laws, including any required prior express or written consent;
• federal and state Do-Not-Call registries and internal do-not-contact obligations, and applicable calling curfews and quiet-hours restrictions across time zones;
• the CAN-SPAM Act and other email and messaging laws, including honoring opt-outs;
• the Fair Housing Act and other fair-housing, anti-discrimination, and equal-opportunity laws in your advertising, outreach, and dealings;
• real-estate licensing laws and the specific rules governing wholesaling, assignment of contracts, disclosure, and marketing of property or of an equitable interest in your state and locality; and
• consumer-protection, unfair-and-deceptive-practices, recording-consent, and data-privacy laws that apply to you.

You are responsible for obtaining and documenting any consent you need, honoring opt-outs and do-not-contact requests, setting quiet hours and other controls correctly, and ensuring you have the right to contact each person and to market each property. The compliance tools are provided as-is and are not legal advice; using them does not shift these responsibilities to us, and does not guarantee compliance. Consult your own attorney about the rules that apply to you.

The Service uses artificial-intelligence models to generate text, drafts, research summaries, offers, negotiation suggestions, documents, and other output ("AI Output"). AI Output can be inaccurate, incomplete, outdated, biased, or otherwise unsuitable, and may occasionally produce content that is factually wrong or that misstates property, owner, legal, or financial details. AI Output is not legal, financial, or professional advice.

You are responsible for reviewing AI Output before relying on it, and for every communication, offer, contract term, and document that the AI drafts and that you approve, send, sign, publish, or otherwise act on. Where you enable autonomous mode or allow AI teammates to send outreach or take actions without a per-message approval step, you accept responsibility for the messages and actions taken on your behalf under the settings you chose, to the same extent as if you had sent or taken them yourself. You are responsible for configuring approvals, spend caps, and guardrails appropriately for your risk tolerance and legal obligations (see Section 7).

We make no guarantee of any outcome — including any number of leads, responses, contracts, closings, deals, revenue, or income — and any examples are illustrative only. Your results depend on your market, effort, inputs, and choices.

The Service integrates with and depends on third-party providers and platforms, which may include, among others:

• AI and model providers and routers (for example, OpenRouter and the underlying model providers);
• communications providers for SMS, email, and voice (for example, Twilio, AgentMail, and similar);
• mapping and location services (for example, Google Maps);
• payment processors (for example, Stripe and/or Square);
• social platforms for marketing (for example, Meta / Facebook and Instagram);
• lead and property-data sources and integrations (for example, DealMachine and county, state, and federal records sources).

Your use of any third-party service is also governed by that party's own terms and privacy policies, and you are responsible for maintaining any accounts, permissions, keys, and compliance those parties require, including the messaging, sender-verification, and advertising rules of the platforms you connect. We do not control these providers, do not guarantee their availability or output, and are not responsible for their acts, omissions, changes, fees, or suspensions. If a provider changes or discontinues a service, related R35 features may change or stop working.

The Service works with property and owner information drawn from public records, county and government data sources, integrations you connect, and data you import. You represent that you have the right to import and use the data you provide and to contact the people it identifies, and that you will use sourced data lawfully, including under the privacy, consumer-protection, and outreach laws in Section 7.

We access public and third-party sources using documented interfaces and methods that respect those sources' terms, and we do not attempt to defeat human-verification checks or bot walls. Public records and third-party data may be incomplete, out of date, or inaccurate; we do not warrant their accuracy, and you are responsible for verifying information before relying on it. You are responsible for responding to any correction, deletion, or do-not-contact request you receive about individuals in your data.

Your content. As between you and us, you own the leads, contacts, branding, templates, documents, messages, and other content you provide or generate through your use of the Service ("Your Content"). You grant us a worldwide, non-exclusive license to host, store, process, transmit, display, and adapt Your Content solely to provide, secure, support, and improve the Service for you and as described in our Privacy Policy, including sending it to the sub-processors and AI providers needed to perform the features you use. You are responsible for having the rights to Your Content.

Our IP. The Service, including the R35 software, desktop application, website, models and prompts we provide, designs, and the "R35" name and logos, is owned by O2A2 LLC or its licensors and is protected by intellectual-property laws. Except for the limited license in these Terms, we grant you no rights in it, and you may not copy, modify, distribute, or create derivative works from it.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that AI Output, compliance tooling, public-records data, or third-party integrations will be accurate, complete, current, lawful for your use, or fit for your purpose. Any material you obtain through the Service is used at your own discretion and risk. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

To the fullest extent permitted by law, in no event will O2A2 LLC or its officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, deals, goodwill, or data, arising out of or relating to the Service or these Terms, whether in contract, tort, or otherwise, even if advised of the possibility of such damages. This includes losses arising from AI Output, outreach sent or actions taken through the Service, reliance on sourced or third-party data, or your own regulatory non-compliance.

Our total aggregate liability for all claims relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You will defend, indemnify, and hold harmless O2A2 LLC and its officers, employees, and agents from and against any claims, damages, liabilities, penalties, and reasonable costs and attorneys' fees arising out of or related to: (a) your use of the Service; (b) Your Content and the data you import or source; (c) your outreach, marketing, offers, contracts, and deals, including any claim under the laws referenced in Section 7; (d) your violation of these Terms or of any law or third-party right; or (e) your use of any connected third-party service. We may assume the exclusive defense of any matter subject to indemnification, in which case you will cooperate with us.

You may stop using the Service and cancel at any time (see Section 5). We may suspend or terminate your access, in whole or in part, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure for us or others, or if we are required to by law or by a provider. Where practical, we will aim to give notice.

On termination, your license to use the app ends and you must stop using it. We will handle Your Content as described in the Privacy Policy. Provisions that by their nature should survive — including Sections 4–5 (amounts owed and non-refundability), 8, 10, 11, 12, 13, 14, 17, and this sentence — survive termination.

We may modify, add, or discontinue features of the Service at any time. We may also update these Terms from time to time. If we make a material change, we will update the "Effective / last updated" date above and provide reasonable notice through the Service or by email when appropriate. Changes are effective when posted unless stated otherwise. Your continued use of the Service after a change takes effect means you accept the updated Terms; if you do not agree, stop using the Service and cancel.

These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict-of-laws rules. Subject to any non-waivable rights you have under the law of your home jurisdiction, you and R35 agree to the exclusive jurisdiction and venue of the state and federal courts located in Mecklenburg County, North Carolina for any dispute not otherwise subject to an agreed alternative process. Nothing in these Terms limits rights that cannot be limited under applicable law.

Please read this section carefully — it affects how disputes between you and R35 are resolved and limits the ways you can seek relief. It applies to the fullest extent permitted by law. R35 is a business tool licensed to businesses, and this section is a commercial agreement between two businesses.

Talk to us first

Before starting arbitration, you agree to tell us about the dispute in writing at support@r35.to — describing the problem and the relief you want — and to give us 60 days to resolve it informally. We will do the same before bringing a claim against you. This step is a precondition to arbitration, and any limitations period is paused while it runs. Most disputes end here.

Binding individual arbitration

If we cannot resolve it informally, you and R35 agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — under any legal theory, and including claims that arose before these Terms took effect — will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, seated in Mecklenburg County, North Carolina. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator decides all issues except those reserved to a court below, may award any relief a court could award to that individual party, and issues a written decision explaining the essential findings. Judgment on the award may be entered in any court with jurisdiction. AAA's rules govern how fees are allocated, and each party bears its own attorneys' fees unless a statute or the arbitrator's award provides otherwise.

Class-action and jury-trial waiver

You and R35 agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any form of representative proceeding. You and R35 waive any right to a jury trial. If a court decides this waiver is unenforceable as to a particular claim or request for relief, then that claim or request — and only that one — is severed and heard in the courts identified in Section 17, while every other claim proceeds in arbitration.

Coordinated filings

If 25 or more demands for arbitration raising substantially similar claims are filed by or with the coordination of the same counsel or organisation, the demands will be administered in staged batches of no more than 50, each batch resolved by a single arbitrator, with any limitations period paused for demands awaiting their batch. This keeps individual arbitration workable rather than turning it into a class action by another name.

What stays out of arbitration

Either of us may bring an individual claim in small-claims court if it qualifies. Either of us may also ask a court for temporary or preliminary injunctive relief to stop unauthorised access to, or infringement or misuse of, the Service, license keys, or intellectual property, without waiving any other part of this section.

Your right to opt out

You can decline arbitration entirely. Send written notice to support@r35.to, or to O2A2 LLC, 8524 Dahlia Drive, Charlotte, NC 28213, within 30 days of first accepting these Terms, stating your name, the account or firm the notice covers, and that you opt out of arbitration. Opting out affects nothing else: your account, pricing, and every other term are unchanged, and Section 17's courts then handle your disputes. If you do not opt out within 30 days, you agree to arbitrate as described above.

Changes, and what survives

If we materially change this section, the change applies only to disputes arising after its effective date, and you may reject it using the opt-out above within 30 days of the change. This section survives termination of your account and of these Terms. Except as stated in the class-waiver paragraph, if any part of this section is held unenforceable, the rest remains in effect. Nothing here waives rights that cannot be waived under applicable law.

Questions about these Terms? Contact us at privacy@r35.to or through our contact page. Mailing address: O2A2 LLC, 8524 Dahlia Drive, Charlotte, NC 28213.